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Position: Service Manager

ID: CSM – 001

Location: Philadelphia, PA

InstaMed is a rapidly growing company that has established itself as a leader in the emerging market for healthcare payments. InstaMed’s mission is to transform the healthcare payment process for healthcare providers, payers and patients so that their payment experience is simple, convenient, reliable and secure.  The company’s solutions deliver significant value to healthcare providers and payers through administrative cost savings.  InstaMed’s solutions are delivered via its proprietary platform and network in a cloud-based, SaaS delivery model.  InstaMed is institutionally funded with operations in Center City Philadelphia and Southern California.  We are seeking motivated candidates to join our dynamic and growing team.

The Service Manager will be responsible for the resolution of Tier III customer issues related to healthcare and payment transactions, as well as developing and maintaining customer relationships.

Specific Job Responsibilities Include:

• Resolve customer issues in an effective, expedient manner
• Conduct detailed data analysis
• Perform root-cause analysis, develop logical conclusions and suggest appropriate workarounds
• Manage escalation of issues to other departments and business partners
• Submit high quality solutions for development of knowledge base

Specific Job Skills Include:

• Expert understanding of company solutions
• Outstanding ability to acquire and apply new technical and industry knowledge quickly
• Strong ability to effectively communicate technical information to end users
• Sound judgment in setting customer expectations and managing sensitive customer situations
• Excellent organizational skills in managing timelines of case resolution
• Excellent oral and written communication skills

Experience/Requirements:

• Minimum of 4 years experience in a customer-facing position with a software or other technology-based company
• Knowledge of healthcare or financial applications is preferred
• Bachelor’s Degree
• Minimum 3.0 GPA

Reputation and Integrity: The candidate will be subject to a criminal and financial background check.  Additionally, strong business and personal references are requested.

High-Growth Environment: The candidate will be operating in a high-energy, high-growth environment.  This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment and to grow their career with an industry innovator.

We offer a competitive salary and stock option compensation package.  Health benefits include medical, dental, company contributions to a Health Savings Account, Long-Term Disability, Life Insurance and 401(k).   Salary history and experience will be considered.

Please send resumes to: careers@instamed.com