What Are Omnichannel Payments and Why Do They Matter to Healthcare?

The need for an omnichannel payments experience in healthcare is greater than ever before. Rising patient payment responsibility, mergers and acquisitions, and innovations in payment technology have all created new opportunities for healthcare providers to collect payments. Embracing an omnichannel approach to patient payments can positively impact a healthcare organization’s revenue, brand awareness and patient satisfaction scores. However, failure to implement omnichannel payments can have the opposite effect.

Here’s everything you need to know about omnichannel payments and why they matter

Tagged Compliance and Security, omnichannel payments, payment experience, reconciliation, reporting

Ransomware in Healthcare: What You Need to Know

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As the healthcare industry experienced the second year of COVID-19, healthcare organizations found themselves navigating new COVID-19 cases as well as new risks from cyberattacks.

According to IBM’s recently released Cost of a Data Breach Report 2021, costs associated with healthcare data breaches increased 29.5% in 2021 to over $9 million. Such attacks not only put sensitive patient and payment data in harm’s way but

Tagged Compliance and Security, EMV, PCI-Validated P2PE Solution Provider, tokenization

3 Key Security Threat Trends Healthcare Organizations Can’t Ignore

Every year, Symantec publishes an Internet Security Threat Report that explores the current state of cybersecurity across industries, including healthcare. This year’s report revealed a few encouraging findings that showed the healthcare industry has improved the way it approaches cybersecurity. Namely, cybersecurity spending has increased across the industry, as has staffing for security, both inside and outside of IT operations. Increased spending for cybersecurity shows a greater commitment and focus from healthcare organizations to get ahead of security threats. This

Tagged Compliance and Security, private cloud

The InstaMed Secure Token

Deliver a Seamless and Secure Online Consumer Payment Experience and Reduce PCI Scope Up to 90%

The InstaMed Secure Token enables healthcare organizations to deliver a seamless and secure online consumer payment experience within their existing portals with cardholder data never touching their servers. As a result, consumers can make one-time payments and also have full access to their digital wallet for future or recurring payments while using any device. Likewise, healthcare organizations significantly reduce their PCI compliance efforts and ensure

Tagged Compliance and Security, healthcare payment security, InstaMed Secure Token, PCI compliance, PCI scope

EMV: Chipping Away at Fraud One Year After the Liability Shift

EMVIt’s been one year since the EMV fraud liability shift went into effect in October 2015. As a consumer, the main impacts I’ve experienced is a slew of new chip-enabled payment cards in my wallet and some consumer confusion at retail stores where chip card technology is enabled. However, as a Security Officer, I’ve seen many benefits resulting from the introduction of EMV to the U.S., both expected and unexpected. Let’s review:

What is the liability shift?

In October 2015, the major

Tagged Compliance and Security, EMV, healthcare consumerism

“Hut! Set! Hike!” — A Healthcare Provider’s Playbook to Consumer-Friendly Payments

September marks the start of a new football season, and with that comes some changes to the way the game is played. This year alone, NFL players and coaches will have to adapt to changes like new rules for extra point kick attempts, harsher penalties for unsportsmanlike conduct and the relocation of the Rams due to changing market demand.

Much like the game of football, the healthcare payments landscape is constantly evolving. Rules, regulations, competition and industry trends like the demands

Tagged Compliance and Security, healthcare consumerism, healthcare payments, integrated healthcare payments

How to Deliver a Consumer-Friendly Experience to All Stakeholders

The healthcare industry has been focused on understanding and adapting to the new impacts of healthcare consumerism, and for good reason; the Sixth Annual Trends in Healthcare Payments Report identified consumerism as one of the major trends impacting healthcare organizations today. In a separate blog post this month, InstaMed CTO and co-founder, Chris Seib, outlines some of the most critical consumer payment behaviors that affect healthcare providers today.

While healthcare organizations should continue improving the consumer experience, new processes should not

Tagged Compliance and Security, healthcare consumerism, healthcare payments, healthcare transactions, integrated healthcare payments, reconciliation, reporting, vendor integration

Three Security Areas That Benefit From Integration

Integration is one of those words that you’ve probably heard a lot, but you’re not completely sure what it means. You might know that it has to do with combining different systems so that they function effectively together, but you might not understand why that is important. When it comes to healthcare payments, integration between your payment solution and your practice management system can have multiple, impactful benefits.

Last month, the InstaMed blog explained the various financial and operational benefits of

Tagged Compliance and Security, integrated healthcare payments, patient portal

How to Heal a Broken Heart(bleed Bug)

Last month, Valentine’s Day had me reflecting on matters of the heart (even security officers can be sentimental now and then) and I took some time to think about love, relationships and heartbreak. Heartbreak is hard. It can make us feel used and question how we could have let ourselves become vulnerable to such pain. After heartbreak happens, we find ourselves patching up the places where our heart was exposed and revaluating ourselves to figure out how we can prevent

Tagged Compliance and Security, healthcare payment security, PCI compliance, PCI-DSS

Tales and Tricks of Social Engineering 20 Years Ago and Today

In last month’s blog, Compliance vs. Security and What Do All Those Acronyms Mean?, I highlighted the differences between compliance and security and how it’s possible (but not desirable) to have one without the other. This month, marking the anniversary of one of the most infamous hacker arrests of the twenty-first century, I want to discuss a serious security threat that compliance alone cannot prevent. But don’t worry, I’ll also highlight best practices you and your staff can take to

Tagged Compliance and Security, healthcare payment security, IT security

Blog Post Topic: Compliance and Security