Four Ways Consumers are Demanding Changes in the Healthcare Payments Experience
Guest Blogger: Chris Seib, CTO and Co-Founder, InstaMed
1. 91% of consumers say it’s important to know their payment responsibility prior to a provider visit
– Consumer Healthcare Payments Survey 2015
What it means: Rising consumer payment responsibility has changed how consumers approach visits to providers. Consumers want to know upfront how much they will owe and then understand how to make payments. Questions like “how much is this going to cost?” and “what are my payment options?” have become common