Healthcare Administrative Partners (HAP) is an outsourced medical billing services provider based in Media, PA with a client base consisting primarily of radiologists.
"Listen to your patients and engage them in the payment process. It will lead you to happier patients, higher payment collections, stronger practice reputation and lower costs."
Katie Buzard,
HAP
THE CHALLENGE
HAP saw the issues that their clients faced when collecting payments from patients. HAP wanted to improve the patient billing and payment experience to increase patient revenue, reduce billing and payment costs and relieve patient confusion regarding healthcare bills.
OUR SOLUTION
HAP partnered with InstaMed to offer a digital-first, consumer-friendly payment experience. RESULTS WITH INSTAMED
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increase in online patient payments
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20% |
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reduction in call center volume
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10% |
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reduction in paper check payments
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40% |