Dallas Nephrology Associates (DNA) is a national leader in delivering comprehensive care for patients with kidney disease, transplants and hypertension. DNA includes 25 locations, 95 providers and employees, and serves over 14,000 patients each year.
"Before InstaMed, we were spending too much time and money trying to collect from patients who were really just confused about what they owed or how they could pay."
Ed Davis,
Director of Information Technology
Dallas Nephrology Associates
THE CHALLENGE
DNA experienced high patient A/R as a result of increasing patient responsibility and confusion over healthcare bills.
OUR SOLUTION
DNA partnerd with InstaMed to improve their patient payment collections. RESULTS WITH INSTAMED
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increase in online payments
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3x |
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increase in patients enrolled in eStatements
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4x |
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decrease in staff time and effort to collect payments
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20% |