Background: Healthcare Administrative Partners (HAP) is an outsourced medical billing services provider based in Media, PA with a client base consisting primarily of radiologists.
Challenge: HAP saw the issues that their clients faced when collecting payments from patients. HAP wanted to improve the patient billing and payment experience to increase patient revenue, reduce billing and payment costs and relieve patient confusion regarding healthcare bills.
Solution: HAP partnered with InstaMed to leverage the InstaMed Patient Engagement Program.
20% increase in online patient payments
10% reduction in call center volume
40% reduction in paper check payments
What is the Patient Engagement Program?
The InstaMed Patient Engagement Program takes a comprehensive approach to working with organizations to optimize the patient payment experience to drive online payments and eStatement adoption while decreasing the costs to collect paper payments. The program also looks at every patient touchpoint in the payment process to ensure clear communication and easy-to-understand calls to action.
Talk to our patient engagement experts about driving online payment and eStatement adoption for your organization.