Healthcare Business & Technology referenced key findings from InstaMed’s 2016 Trends in Healthcare Payments Report in a piece examining how patient experience is key in order to meet patient expectations.
Read the full article, Are you missing value-based payments? Patient experience is key, in Healthcare Business & Technology. Below is an excerpt from the article.
The 2016 InstaMed Trends in Healthcare Payments Report indicates 58% of patients surveyed wanted to pay their healthcare bills online, and 61% were interested in using mobile payment methods like Android or Apple Pay to pay their healthcare bill. In this day and age of electronic convenience, patients want more from their healthcare providers. And yet 86% of the same patients surveyed say they still receive their bills through the mail. As value-based payments continue to grow, the patient experience becomes key. How does an institution ensure each patient has the same experience as they communicate with the business office? This can be difficult with disparate patient accounting systems and differences in quality measurement tools. To meet the demands, providers need to go beyond a simple web payment portal.