RCM Answers features InstaMed’s Noah Dermer as he discusses how you can protect payments at all touchpoints including in your call centers.
Read the full article, Hold the Phone! Is Your Call Center Protected?, in RCM Answers. Below is an excerpt from the article.
“Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working? Whether you are paying a healthcare bill or covering an insurance premium, there are several healthcare transactions that may require consumers to verbally give out their credit card to someone unknown to them over the phone. Credit card data and healthcare data continue to be a prime target for hackers, which is why it is important to ensure all points of interaction with cardholder data are secure, including phone calls. Thankfully there is technology that can both protect this cardholder data while allowing healthcare organizations to offer a great customer experience without your staff hearing credit card numbers.