In this feature article geared towards their revenue cycle management readership, RCM Answers outlines the four key market trends that are influencing the healthcare industry as highlighted in our Trends in Healthcare Payments Eighth Annual Report: 2017.
Read the full article, Surveys: Payment Trends and Mobile Strategies, in RCM Answers. Below is an excerpt from the article.
Trends point toward the explosive growth of consumerism and how it will challenge providers and payers to rethink business as usual.
InstaMed’s report features key market trends influencing the healthcare industry, and focused on four main themes:
Consumers Have Spoken (and They Aren’t Happy)
Each year, the amount consumers spend on healthcare is growing at a staggering rate. However, education and outreach to consumers regarding healthcare payments have hardly kept pace with the increase in payment responsibility. The consequences of this oversight are coming in the form of consumer frustration and fear in healthcare. The consumer voice will become harder to ignore as dissatisfaction takes the shape of customer attrition and lost revenue for providers and payers alike.