New Expectations: The Payment Experience Consumers Want from U.S. Health Plans, a white paper commissioned by InstaMed and produced by Aite Group, examines the case for commercial health plans to offer members an online service to pay all their medical bills, and, when applicable, monthly insurance premiums.

The white paper uses consumer survey data and consumer medical out of-pocket spending data to give health plans insights into consumers’ expectations for health plans’ member portals.

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