Dallas Nephrology Associates (DNA) is a national leader in delivering comprehensive care for patients with kidney disease, transplants and hypertension. DNA includes 25 locations, 95 providers and employees, and serves over 14,000 patients each year. DNA felt the effects of increasing patient responsibility and confusion in the form of high patient A/R. The practice found that many patients didn’t understand what they owed or how they could pay. As a result, the practice experienced high print and mails costs from sending out multiple statements per patient balance to collect.
The University of Chicago Medical Center faced multiple challenges when it came to their patient payments process. There was uncertainty regarding payment security and support for EMV transactions in their front and back office environments, a disconnected online payment experience for patients and lack of integration creating manual work for staff.
Healthcare Administrative Partners (HAP) is an outsourced medical billing services provider based in Media, PA with a client base consisting primarily of radiologists. They bill for over 40 clients in nine different states. Since its founding in 1995, HAP’s primary goal has been to continually improve their clients’ revenue performance while reducing their compliance risks. HAP processes over 10,000 radiology procedures every day, with a 98.6% score from their clients for great customer service.
Sierra Pacific Orthopedics is a comprehensive muscular skeletal practice in Fresno, California that serves up to 500 patients a day with a staff of 22 physicians and 50 total providers. The practice also offers physical therapy and MRI services in addition to orthopedics and family practice.
Cornerstone Pediatrics is a solo practice run by Dr. Robert P. Stephens in Seguin, Texas. The practice serves 1,500 active patients and the staff includes two medical assistants and one practice manager. All quotes referenced in this case study were provided by Dr. Stephens.
Rockford Memorial Hospital is a 396-licensed bed healthcare facility in Rockford, Illinois. Since its opening in 1885, the hospital has been dedicated to delivering superior care every day, to every patient.
Grand Traverse Ophthalmology Clinic (GTOC) has seven ophthalmologists, four optometrists and three locations in Michigan. As users of NextGen® Practice Management, GTOC recently implemented InstaMed for integrated payments through multiple channels, including point of service, online, mobile and through their patient portal to increase collections. They also implemented automated posting and bank account reconciliation to cut administrative costs and save staff time.
American Health Network (AHN) is Indiana’s largest physician-owned group practice with over 70 offices and more than 200 primary care physicians and specialists in Indiana and Ohio. The organization is driven with the visionary purpose of providing high-quality, cost-effective care, supported by a robust electronic infrastructure in our quest to provide exceptional care to its patients.
North Ottawa Community Hospital (NOCH) is an 81-bed acute care facility located in Grand Haven, Michigan. NOCH is part of a larger healthcare delivery system and has many affiliates in different locations.