InstaMed Blog Archives

A Look Ahead at Healthcare Payment Innovations in 2017

At InstaMed, we’re proud of the innovations we delivered in 2016 that helped providers and payers collect and manage payments more efficiently and helped improve the consumer experience. At the start of a new year, we want to look at how the challenges facing providers, payers and consumers have changed or evolved, and how we can continue to improve and do more to answer the needs of our customers for simplifying healthcare payments.

Provider and payer organizations are becoming more complex

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HIMSS17 Sessions to Get Excited About This Year

By Chris Seib, Chief Technology Officer and Co-Founder at InstaMed

This February, more than 40,000 professionals will descend on Orlando, FL for one of the biggest events in the healthcare industry with the 2017 HIMSS Annual Conference & Exhibition. The website for HIMSS17 boasts over 300 education sessions, 1,200 exhibitors and 80 networking events – all crammed into five days at the Orange County Convention Center. To say that the yearly HIMSS conference is overwhelming is an understatement. They don’t call

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2016: The Year in InstaMed Innovation

By Jeff Lin, Senior Vice President of Product Management at InstaMed

Since day one, InstaMed was founded on the mission to simplify healthcare payments. You’ll find that mission is built into each one of our products and solutions. Our relentless drive to innovate allows us to deliver these next-generation healthcare payments to each stakeholder in the industry – whether you are a provider, payer or consumer – and 2016 was no different.

From paying health plan premiums to analyzing collection trends, the

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6 Topics Trending at NextGen UGM

From payment card security to P.Y.T., here’s a list of the top six trending topics at this year’s #NextGenUGM.

#HotelInstaMed
When you check in to a hotel, you know that you will need to leave a payment method. When you check out, you know you will be charged. Why can’t patient payments be this simple? Well, at booth 617 at NextGen UGM, the InstaMed Team showed NextGen users how easy patient payments can be, especially with Auto Payment Collect™.
#SecurityCornerWithNoahDermer
InstaMed Security Officer Noah

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EMV: Chipping Away at Fraud One Year After the Liability Shift

EMVIt’s been one year since the EMV fraud liability shift went into effect in October 2015. As a consumer, the main impacts I’ve experienced is a slew of new chip-enabled payment cards in my wallet and some consumer confusion at retail stores where chip card technology is enabled. However, as a Security Officer, I’ve seen many benefits resulting from the introduction of EMV to the U.S., both expected and unexpected. Let’s review:

What is the liability shift?

In October 2015, the major

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“Hut! Set! Hike!” — A Healthcare Provider’s Playbook to Consumer-Friendly Payments

September marks the start of a new football season, and with that comes some changes to the way the game is played. This year alone, NFL players and coaches will have to adapt to changes like new rules for extra point kick attempts, harsher penalties for unsportsmanlike conduct and the relocation of the Rams due to changing market demand.

Much like the game of football, the healthcare payments landscape is constantly evolving. Rules, regulations, competition and industry trends like the demands

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Four Ways Consumers are Demanding Changes in the Healthcare Payments Experience

Guest Blogger: Chris Seib, CTO and Co-Founder, InstaMed

1. 91% of consumers say it’s important to know their payment responsibility prior to a provider visit

– Consumer Healthcare Payments Survey 2015

What it means: Rising consumer payment responsibility has changed how consumers approach visits to providers. Consumers want to know upfront how much they will owe and then understand how to make payments. Questions like “how much is this going to cost?” and “what are my payment options?” have become common

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How to Deliver a Consumer-Friendly Experience to All Stakeholders

The healthcare industry has been focused on understanding and adapting to the new impacts of healthcare consumerism, and for good reason; The Sixth Annual Trends in Healthcare Payments Report identified consumerism as one of the major trends impacting healthcare organizations today. In a separate blog post this month, InstaMed CTO and co-founder, Chris Seib, outlines some of the most critical consumer payment behaviors that affect healthcare providers today.

While healthcare organizations should continue improving the consumer experience, new processes should not

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The Sixth Annual Trends in Healthcare Payments Report is Here!

The Trends in Healthcare Payments Sixth Annual Report: 2015 is now available to download – free of charge. For the last six years, InstaMed has released this report to objectively educate the market and promote awareness, change and greater efficiency through quantitative data from the InstaMed Network and qualitative data from healthcare providers, payers and consumers surveyed nationwide.

Click here to download the report.

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What We Learned From Health IT Leaders in Madison

“A group of health IT leaders walk into a bar…”

It sounds like the beginning of a bad joke. Lucky for us, last week at an InstaMed-hosted cocktail hour in Madison, Wisconsin, it was the beginning of great conversations about patient payments.

After the excitement of a full day at Epic XGM, members of the InstaMed team gathered at Graft and welcomed leaders in the Health IT community to enjoy a drink and discuss the topics that are top-of-mind for Epic users

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