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Health First Health Plans offers a variety of health insurance plans, including Medicare Advantage, small and large group, and individual. These products are supported by Health First’s Integrated Delivery Network (IDN), Central Florida’s only fully integrated health system. Health First wanted to change the experience for their members by prioritizing premiums.

In his presentation from the InstaMed User Conference 2018, Russ Bradley, Vice President of Operations for Health First, discusses how their organization streamlined the payment experience for members directly in their member portal. Watch the video to hear their story and then download the case study to see the results Health First Health Plans is experiencing today.


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