Joseph A. Michelli, Ph.D. is a New York Times #1 best-selling author and consumer experience expert who looks at the best practices and successes of top brands like Starbucks, Zappos and The Ritz-Carlton Hotel Company. In his best-selling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies.

In this webinar, Dr. Michelli explains how the healthcare industry can learn from leading brands to implement people, process and technology to improve the consumer healthcare payments experience.

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