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The COVID-19 pandemic has upended the world and forced radical lifestyle shifts, impacting personal day-to-day engagement to how businesses can effectively operate. Safety guidelines that encouraged limited in-person interactions forced a reevaluation of routine activities and heightened the reliance on digital experiences.

The healthcare industry experienced rapid technology adoption in response to this global crisis, impacting the patient-provider relationship – from patient billing to delivery of care. This digital adoption was met with regulatory shifts to address accessibility needs and laid the groundwork for lasting industrywide impacts.

This white paper explores:

  • The state of the healthcare industry at the start of the COVID-19 pandemic
  • How various technologies contributed to the acceleration of digital experiences
  • The long-term effects of social distancing on interactions between patients and providers
  • Ways the government addressed access to healthcare technology