Improve Patient Satisfaction and Create Loyalty
What patients want and how patients want it are not the same. 85% of consumers want to make all of their healthcare payments in one place1. However, that “one place” is not the same for every patient. Create a user-friendly healthcare payments experience that guides patients along unique journeys that lead to the same end goal: getting you paid.
To make choices…
67% of consumers want digital and electronic payment options, such as receiving eStatements and paying online2
To demand digital options…
80% of consumers are likely to enroll or are already enrolled in eStatements from providers3
To use technology…
5 of the top 10 App Store downloads in the medical category are for “healthcare-related” apps4
Build patient loyalty across the payment journey. Our digital patient payment and billing solutions engage patients early, deliver personalization through AI and ensure a simple and secure experience that drives patient satisfaction and improves your financial performance.
Early Digital Engagement
Convenient Engagement Channels
Flexible Payment Options
Payment Reminders
Personalized Experience
Simplified Payments
Patient Billing With Personalization
Digital Wallet
Convenient Payment Options
Monitor the success of your patient engagement over time with customizable dashboards of payment and communication activity.*
View communication preferences, benefit information and payment activity for every patient. Empower your staff to have meaningful conversations with patients about digital payment options and engagement.*
Learn more about InstaMed Reporting and Insight
Learn more about Security and Compliance for Healthcare Payments
1 InstaMed Consumer Healthcare Payments Survey, 2022
2 InstaMed Consumer Healthcare Payments Survey, 2022
3 InstaMed Consumer Healthcare Payments Survey, 2022
4 SensorTower, Top Charts: iPhone – US – Medical, April 2021
5 InstaMed Case Study, Fresno Surgical Hospital, 2019
6 Analysis: large Midwest health system
7 Analysis: large ophthalmology practice in the Pacific Northwest
8 InstaMed Case Study, Aspen Valley Hospital, 2013
* Information is for example purposes only and not based on actual data.