Improve the Member Experience and Drive Digital Engagement
Increases in premiums and claim responsibility are creating friction in the member experience. Rethink the end-to-end payment experience with a member-first strategy, and be rewarded with higher retention rates and stronger brand presence in the market.
InstaMed offers payers the solutions to optimize processes and connect with members digitally.
Leverage online, electronic and automated tools to streamline healthcare payments for both providers and members.
Enhance your existing member portal and app with electronic and automated payments – all in one place.
Eliminate disparate processes and multiple vendors with the only payments network built for healthcare.
Remove the Friction in Healthcare Payments
Remove the friction from the member experience with check-in, billing and payment directly within your member app. Give members robust tools at their fingertips including a secure digital wallet, convenient payment options and clear, upfront information on medical history, benefits and copays – all in one place.
Enable members to pay 100% of their claims directly from your branded portal. Members can make payments, store payment methods in a digital wallet, and view or download payment history, all from your portal or mobile app with single sign-on technology.
Increase the collection of health plan premiums by offering any combination of payment options including automatic payments, recurring payments and digital wallets. Streamline your reconciliation and posting process with one platform and one end-of-day posting file.
Transform the premium billing and payment experience for employer groups and individual members by delivering one consolidated, simplified bill across all products. Automate payment for all premium bills owed to reduce the time, effort and cost to collect. With the InstaMed One Bill solution, payers meet the demands of their employer groups and members with a simplified premium payment experience and easy, flexible payment options.
Streamline the end-to-end premium billing and payment process by delivering a consumer-friendly bill that presents a clear premium balance and payment details from various product lines and disparate systems. Optimize member portal usage by driving eStatement adoption and automating payment collection. With the InstaMed Premium Billing solution, payers can significantly reduce the costs to print and mail statements, while delivering a superior consumer and employer group experience.
Healthcare Payments White Paper
This white paper articulates what most in the industry still aren’t talking about – payers play a critical role in payment assurance for providers even as consumer payment responsibility increases.
Case Study
With InstaMed, Geisinger Health Plan now delivers 91% of provider payment transactions via ERA/EFT and increased annual revenue by $642k.
Increase Member Engagement
Engage lets payers connect with their members earlier in the healthcare lifecycle – from the convenience of the member’s mobile device.
Webinar
Learn how payers can drive member engagement and satisfaction through claim payments.
