About

A Relentless Drive to Improve Healthcare Payments for Everyone

For too long, the healthcare industry has relied on cumbersome, legacy payments processes that are slow, costly, risk-prone and a source of friction for all stakeholders. Our mission is to change that.

InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, leading to improved consumer satisfaction.

As a J.P. Morgan company, our team can deliver an end-to-end suite of payments, treasury and banking solutions to support the financial needs of healthcare organizations of all types and sizes.

Our focus on healthcare and our proven scale enhance the healthcare payments experience for consumers, providers and payers.

Over 50% of U.S. healthcare provider organizations are on the InstaMed Network for electronic payments

$12 billion annual technology investment by JP Morgan Chase

Fresno Surgical Hospital drove a
4x increase in online payment volume
Read Full Case Study

Sierra Pacific Orthopedics saw a
44% reduction in A/R over 90 days
Read Full Case Study

What Sets Us Apart

We are one partner for all financial solutions.

As a bank-powered fintech, we serve as one partner for all financial areas of your business. We offer accountability for the end-to-end payment process and funding, all under one roof.

We connect consumers, providers and payers.

We have extensive reach of payment rails that move money every day. We have the technology to meet your needs regardless of size, the capability to integrate with your systems and to improve experiences for consumers, providers and payers.

We are relentless innovators.

We’re committed to bringing cutting-edge payments technology to the healthcare industry, with a focus on driving electronic transactions, automating processes and delivering convenient experiences that drive consumer satisfaction and delight.

We know healthcare.

We have deep expertise in banking and treasury for healthcare organizations. We understand the healthcare industry and the payment and security complexities that exist for healthcare organizations of all sizes and specialties.

We care about our customers and their communities.

We believe that removing waste and inefficiencies from healthcare payments can help lift up the entire healthcare economy. The time and cost savings that result from these efforts can be poured back into caring for patients and investing in technology and research. Additionally, through J.P. Morgan, we are deeply invested in community and the global concerns that are especially prevalent in the United States. Learn more about our impact on communities.

Corporate Values and Culture

Our innovative, collaborative and engaging culture is rooted in J.P. Morgan’s core business principles.

Exceptional Customer Service
We understand that delivering outstanding convenience, reliability and security is vital to our customers’ business, so we guarantee our exceptional service in all of our contracts.

Operational Excellence
We hold ourselves to the highest standards and take pride in delivering best-in-class product and services to providers, payers and consumers.

A Commitment to Integrity, Fairness and Responsibility
We believe in doing the right thing even when it’s not the easy thing. We value honesty, fairness and ethics. We foster an environment of respect, inclusiveness, humanity and humility and we excel by embracing an inclusive work environment and diverse teams.

A Great Team and Winning Culture
Our strength is in our team. We believe in hiring great people and treating them well. We strive to foster personal and professional growth in an environment that encourages life-long learning and deep curiosity.

Want to join our team? Check out our careers page.

What Our Customers Are Saying…

“The payment integration project with InstaMed was one of the smoothest implementations I’ve been involved in. The team was very knowledgeable about Epic and InstaMed solutions. The project was very organized and well managed and allowed us to implement within the timeframes we had identified.”

Jade Wanzek,
Assistant Vice President of Revenue Cycle, Catholic Health – 2022

“Boston Children’s looks to InstaMed as a dedicated partner that shares our vision of a better payment experience for families. InstaMed has helped stop the loss of money due to missed collection opportunities, which allows us to keep the lights on as they say and remain independent.”

Kevin Pawl,
Senior Director of Patient Access, Boston Children’s Hospital – 2019

“With JPMorgan Chase and InstaMed, we trust our payments meet the highest security and controls standards that is combined with payment innovation and efficiency required in today’s market. Plus, with InstaMed, we have streamlined our payments with a single source for posting and reconciliation across Virtua.”