Fresno Surgical Hospital (FSH) is a 27-bed surgical hospital located in Fresno, CA – serving over 18,000 patients annually.
"Patients love the experience they have with InstaMed, especially the ability to securely save payment information, making it very convenient to make their monthly payments."
Bruce Cecil, Chief Financial Officer Fresno Surgical Hospital
THE CHALLENGEFSH needed to overhaul its payment processes to keep up with the increasing payment responsibility experienced by its patients, while ensuring all workflows were integrated with their host system, Meditech.
OUR SOLUTIONFSH leveraged InstaMed solutions and integrated workflows to not only collect more payments, but also streamline its end-to-end processes and improve the payment experience for staff and patients.
RESULTS WITH INSTAMED
Annual savings through automation and integration
Bad debt reduction annually with new payment channels
Increase in online payments over 18 months