Aspen Valley Hospital is a critical access hospital in Colorado serving over 35,000 patients annually on average among the hospital and its two off-site clinical locations.
"We can collect payments and set up payment plans without asking patients to go to another desk to pay. InstaMed has enabled us to collect in so many different ways to increase our front office payments."
Debby Essex, Director of Admissions Aspen Valley Hospital
THE CHALLENGE

Aspen Valley Hospital was not effectively collecting many payments in the front office during patient visits, which increased the amount of administrative work required in the back office to collect, also resulting in a decrease in cash flow.

OUR SOLUTION

With InstaMed, Aspen Valley is collecting more payments in the front office, significantly reducing the work required in the back office to try to collect. Aspen Valley is getting paid faster and improving efficiency by automating the patient payments process.

RESULTS WITH INSTAMED
Increased in front office payments over five years
124%
Increase in days cash on hand over five years
52%
Reduction in administrative time and costs to process payments over five years
65%

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