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Trends in Healthcare Payments Twelfth Annual Report: 2021

What are the trends driving the future of healthcare payments? Changes brought on by the pandemic, increased conversations about social determinants of health (SDOH) and a demand for price transparency are driving a shift to digital, personalized payment experiences.

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A Complete Solution to Optimize Healthcare Payments

Improve payment collection, empower consumers to take control of their healthcare finances and simplify billing processes with contactless, digital healthcare payment solutions that integrate into your existing workflows.

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Enhance the Entire Healthcare Financial Experience

We know healthcare billing and payments, and we have solutions to grow the financial well-being of your entire healthcare organization. Accelerate your revenue cycle, boost patient satisfaction and collect more with our secure, cloud-based platform.

Woman receptionist smiles while listening to a phone call on a headset.

Drive Efficiency and Get Paid Faster

Improve business operations with digital solutions that help boost staff efficiency and increase cash flow. Drive electronic transactions through more channels and automate processes to reduce paper and cut costs.

Older man smiles while holding an iPad to pay his healthcare bill.

Improve Consumer Engagement

Optimize every healthcare payment touchpoint to improve financial engagement. Build loyalty and increase satisfaction with personalization, digital-first billing and easy payment options like Apple Pay® and Google Pay™.

Laptop shows screen to access InstaMed’s API for integrating clearinghouse and payment transactions.

Seamless System Integration

Eliminate the complexities and costs of working with multiple vendors. Our solutions integrate with your EHR/EMR and patient accounting systems to simplify workflows, reduce risk and make the payments experience better for everyone.

Optimize Your Revenue Cycle and Expand Payment Channels

Consolidate vendors with one partner for all payments, including patient payments, payer payments and scannable lockbox. Automate posting and reconciliation, drive more electronic transactions and open new payment channels without disrupting workflows or increasing compliance scope.

Revenue cycle solutions

Address Staffing Challenges With Automated Technology

Healthcare organizations across the country are facing the challenge of staff shortages. Instead of spending time hiring, fill your staffing gaps with digital automated technology that can help you eliminate manual steps and boost productivity to do more with the staff you have.

Short staffing solutions

We Make Healthcare Payments Better for Everyone

InstaMed, a J.P. Morgan company delivers innovative technology solutions to help you enhance performance across all financial areas. We have deep expertise in banking and treasury for healthcare organizations, as well as in the payment and security complexities that exist for organizations of all sizes and specialties.

About Us
“With JPMorgan Chase and InstaMed, we trust our payments meet the highest security and controls standards that is combined with payment innovation and efficiency required in today’s market. Plus, with InstaMed, we have streamlined our payments with a single source for posting and reconciliation across Virtua.”

Robert Osler,
Assistant Vice President for Treasury, Virtua Health, 2021

"We value the relationships with our patients and didn’t want higher balances due to deductibles to get in the way of that. InstaMed helps Alabama Medical Group give patients a simple and convenient payment experience. Plus, the billing department does less but collects more than ever!"

Kristyn Ford,
Executive Assistant, Alabama Medical Group, 2019

"Boston Children’s looks to InstaMed as a dedicated partner that shares our vision of a better payment experience for families. InstaMed has helped stop the loss of money due to missed collection opportunities, which allows us to keep the lights on as they say and remain independent."

Kevin Pawl,
Senior Director of Patient Access, Boston Children's Hosptial, 2019

Certified at the Highest Levels for Both Healthcare and Payments Security and Compliance

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Let the InstaMed team put together a customized business case for your organization and show you InstaMed in action.

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COVID-19 Pandemic Resources

Learn about delivering safe and secure touch-free payment options that limit in-person contact.

Visit our Resource Center ›

Employer Group Payment Trends

Learn about the healthcare payment trends that are impacting the payer-employer group relationship.

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Clearinghouse and Payment Solutions

Simplify payer payments, eligibility, claims and remittance processes. Connect all of your payers in one place.

Explore Clearinghouse Solutions ›

Trends in Healthcare Payments Report

Get this year’s report to understand how inequity, price transparency and digital demand are shaping the industry.

Get the Report ›

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