Find out how you can drive eStatement enrollment with smart strategies and ready-made scripts for patient communications about paperless billing.
In today’s fast-paced digital environment consumers have come to expect convenient electronic options to receive and pay their healthcare bills. In fact, 73% of consumers want to enroll in eStatements from their providers. However, while the preference for electronic billing options is clear, only three percent of consumers are already enrolled.1
Along with helping you meet consumer preferences, eStatements can reduce your time and cost to collect, by eliminating manual processes and mailing expenses.
To gain the benefits of electronic billing for both patients and staff you need a plan of action to get more patients to sign up for eStatements, and that’s where this guide comes in!
Once you’re set up to deliver eStatements, you’ll want to let patients know they have the option to receive eBills instead of paper bills. This can be done through various touchpoints including in the office, over the phone and online.
Your administrative staff must be prepared to talk to patients about the convenience and security of paperless billing. Also, your team should be ready to answer common questions patients may have about electronic billing and be able to help patients enroll.
Use our handy toolkit to help ensure your success in driving paperless billing. This helpful how-to guide offers ready to use:
- Email templates
- In-office signage and handouts
- Website and newsletter announcements
- Scripts for patient conversations about digital billing
1 InstaMed Trends in Healthcare Payments Annual Report, 2021