Do you want to pay a healthcare bill online? Make a payment now

Personalize the Patient Financial Experience

Your Patients All Want the Same Thing – in Uniquely Different Ways

What patients want and how patients want it are not the same. 85% of consumers want to make all of their healthcare payments in one place1. However, that “one place” is not the same for every patient. Create a user-friendly healthcare payments experience that guides patients along unique journeys that lead to the same end goal: getting you paid.

Personalized displays for patients to pay medical bills via mobile phone, laptop and tablet computer.

Your Patients Are Empowered

To make choices…
67% of consumers want digital and electronic payment options, such as receiving eStatements and paying online2

To demand digital options…
80% of consumers are likely to enroll or are already enrolled in eStatements from providers3

To use technology…
5 of the top 10 App Store downloads in the medical category are for “healthcare-related” apps4

Increase Patient Satisfaction and Loyalty

Build patient loyalty across the payment journey. Our digital patient payment and billing solutions engage patients early, deliver personalization and ensure a simple and secure experience that drives patient satisfaction and improves your financial performance.

Real Business Results

4x increase in online payment volume5

11% increase in average monthly patient payment volume6

33% reduction in paper statement costs7

Reduce costs to collect by 65%8

Digital Technology That Enables Convenient and Flexible Payment Options

Build Patient Satisfaction
From the First Interaction

Early Digital Engagement

  • Capture patient payment information and preferences pre-service with automated invitations to enroll

Convenient Engagement Channels

  • Text-to-pay enables fast and easy payments via smartphone or tablet

Flexible Payment Options

  • Preferred payment methods, including Apple Pay® and Google Pay™

Drive Patient Action Through Intelligent Digital Nurturing

Payment Reminders

  • Automated communications meet patients at the right time on the digital platforms they use most

Personalized Experience

  • Payment plans give patients more flexibility managing healthcare expenses

Simplified Payments

  • Single, consolidated billing statement with a view of balances across family members

Example of an personalized, easy-to-ready patient bill from a healthcare provider.

Engage Patients With a Smarter Bill

Patient Billing With Personalization

  • Easy-to-read statement with personalized messaging designed to drive online payments and eStatement adoption

Digital Wallet

  • Secure digital wallet to store preferred payment methods for future use and automation

Convenient Payment Options

  • Ability to use any payment option, including IVR, online bill pay and check, builds trust and satisfaction

Take the First Step Toward a
Better Patient Payment Experience

Optimize Your Revenue Cycle With Reporting and Insights

Dashboard with color-coded charts and data detailing patient engagement with email communications.

Discover Consumer Loyalty Insights

Monitor the success of your patient engagement over time with customizable dashboards of payment and communication activity.*

Patient Hub’s searchable dashboard with details for patient billing, payment and insurance coverage.

Understand Patient Behavior With Patient Hub

View communication preferences, benefit information and payment activity for every patient. Empower your staff to have meaningful conversations with patients about digital payment options and engagement.*

Establish Trust With Payment Security and Compliance

InstaMed is HIPAA compliant and a PCI Level One Service Provider. Protect patient payments at every touchpoint.

  • Ensure protection of card-present data with P2PE
  • Accept EMV and contactless EMV payments
  • Safeguard stored payments with tokenization
  • Keep cardholder data off your networks and reduce PCI compliance costs

Learn more about Security and Compliance for Healthcare Payments

Trusted by Hospitals and Health Systems Across the U.S.

Take the First Step Toward a
Better Patient Payment Experience

Speak with a patient experience expert to see how InstaMed can help your organization improve patient satisfaction and build patient loyalty.

1 InstaMed Consumer Healthcare Payments Survey, 2022
2 InstaMed Consumer Healthcare Payments Survey, 2022
3 InstaMed Consumer Healthcare Payments Survey, 2022
4 SensorTower, Top Charts: iPhone – US – Medical, April 2021
5 InstaMed Case Study, Fresno Surgical Hospital, 2019
6 Analysis: large Midwest health system
7 Analysis: large ophthalmology practice in the Pacific Northwest
8 InstaMed Case Study, Aspen Valley Hospital, 2013
* Information is for example purposes only and not based on actual data.