Improve Patient Satisfaction and Create Loyalty
What patients want and how patients want it are not the same. 82% of consumers want to make all of their healthcare payments in one place1. However, that “same place” is not the same for every patient. Create a user-friendly healthcare payments experience that guides patients along unique journeys that lead to the same end goal: getting you paid.
To make choices…
56% of consumers would consider switching providers for a better healthcare payments experience2
To demand digital options…
75% of consumers want to enroll in electronic statements, yet 28% say they are not given the option3
To use technology…
5 of the top 10 App Store downloads in the medical category are for “healthcare-related” apps4
Build patient loyalty across the payment journey. Our digital patient payment and billing solutions engage patients early, deliver personalization through AI and ensure a simple and secure experience that drives patient satisfaction and improves your financial performance.
Description:
Digital native who navigates life from his mobile phone*
“I’m always telling people: ‘If you need me, text me.’ Even my mom knows the fastest way to get me to respond is by text because I won’t answer a phone call.”
Description:
Busy mom managing finances for her household on multiple platforms*
“Between work and kids, my to-do list is a mile long. I manage it all pretty well, but reminders about important tasks can be super helpful.”
Description:
Retired businessman who is hesitant to use new technology*
“Don’t try to impress me with buzzwords and features. All I want to know is, ‘Is it efficient?’ and ‘Is my information protected?'”
Early Digital Engagement
Convenient Engagement Channels
Flexible Payment Options
The text-to-pay feature meets Tyler in the digital space he prefers.*
Payment Reminders
Personalized Experience
Simplified Payments
A consolidated bill makes it easy for Erica to pay bills for her family, and timely reminders ensure her payments aren’t late.*
Patient Billing With Personalization
Digital Wallet
Convenient Payment Options
A user-friendly online experience that is consistent with Michael’s paper bill builds confidence and trust in a digital payment option.*
Monitor the success of your patient engagement over time with customizable dashboards of payment and communication activity.*
View communication preferences, benefit information and payment activity for every patient. Empower your staff to have meaningful conversations with patients about digital payment options and engagement.*
Learn more about InstaMed Reporting and Insight
Learn more about Security and Compliance for Healthcare Payments
1 InstaMed Consumer Healthcare Payments Survey, 2020
2 InstaMed Consumer Healthcare Payments Survey, 2020
3 InstaMed Consumer Healthcare Payments Survey, 2020
4 SensorTower, Top Charts: iPhone – US – Medical, April 2021
5 InstaMed Case Study, Fresno Surgical Hospital, 2019
6 Analysis: large Midwest health system
7 Analysis: large ophthalmology practice in the Pacific Northwest
8 InstaMed Case Study, Aspen Valley Hospital, 2013
* Information is for example purposes only and not based on actual data.
Please click the link below to download your PDF.
Download PDFTo learn more about InstaMed, please click here.
500,000 total inpatient and outpatient visits a year
Total Value Created = $3,500,000
300,000 billed claims a year
25 Hospital or Office Based Clients
Total Value Created = $900,000
90,000 patient visits a year
Total Value Created = $400,000
Thank you for your interest in InstaMed.
An InstaMed sales representative will be in contact with you shortly to discuss how much value InstaMed's solutions can create for you.