Patient Billing and Payment Solutions
Improve Patient Satisfaction and Drive Digital Adoption
Deliver a Modern, Patient-Centric Billing and Payments Experience
Send Less Paper and Get Paid Faster
Take the friction out of the patient billing process. Deliver a simple, easy-to-read bill that drives online payments and eStatement adoption. Digital-first statements offer the opportunity to increase electronic delivery every billing period. A sleek and robust patient portal provides self-service payment options that improve patient engagement and reduce the time and effort spent to collect. Modernize the patient payment experience with InstaMed Patient Billing.
Real Business Results
4x increase in online payment volume1
19% eStatement adoption rate2
33% reduction in paper statement costs3
65% reduction in costs to collect3
Digital Technology That Enables Convenient and Flexible Payment Options
Drive Patient Engagement With an Easy-to-Read Bill
Improve patient engagement and drive online payments with a patient-tested statement design and modern features.
- Configurable payment options increase utilization of digital payment channels, like online, IVR and text to pay
- Modern features including QR codes and unique patient identifiers
- Convenient notifications via email and text for statement availability and payment status
Increase Electronic Delivery With Digital-First Statements
Drive down paper costs by increasing electronic statement delivery with print delay and print suppression.
- Automatically delay paper statements for up to five days
- Patients can easily make a payment and enroll in eStatements before a paper statement is ever printed
- Automatically suppress statement printing for patients who enroll in eStatements during the five-day window
- Access enhanced reports to view metrics directly related to suppression of printed statements
Drive Patient Engagement With Self-Service Options
Reduce inbound calls by offering self-service payment options on a robust patient portal that is easy to use on any device.
- Intuitive design lets patients view balances and pay in a few easy clicks
- Accept patient-preferred payment methods, including Apple Pay and Google Pay
- Pay Over Time option lets patients set up payment plans
- Secure digital wallet lets patients save payment methods on file to automate payments
Take the First Step Toward a
Better Patient Payment Experience
Optimize Your Revenue Cycle With Reporting and Insights
Discover Consumer Insights
Monitor the success of your patient engagement over time with customizable dashboards of payment and communication activity.*
Understand Patient Behavior With Patient Hub
View communication preferences, benefit information and payment activity for every patient. Empower your staff to have meaningful conversations with patients about digital payment options and engagement.*
Learn more about InstaMed Reporting and Insight
Establish Trust With Payment Security and Compliance
InstaMed is HIPAA compliant and a PCI Level One Service Provider. Protect patient payments at every touchpoint.
- Ensure protection of card-present data with P2PE
- Accept EMV and contactless EMV payments
- Safeguard stored payments with tokenization
- Keep cardholder data off your networks and reduce PCI compliance costs
Learn more about Security and Compliance for Healthcare Payments
Trusted by Hospitals and Health Systems Across the U.S.
Take the First Step Toward a
Better Patient Payment Experience
Speak with a patient experience expert to see how InstaMed can help your organization improve patient satisfaction and build patient loyalty.
1 InstaMed Case Study, Fresno Surgical Hospital, 2019
2 Analysis: large Midwest health system
3 Analysis: large ophthalmology practice in the Pacific Northwest
4 InstaMed Case Study, Aspen Valley Hospital, 2013
* Information is for example purposes only and not based on actual data.