Overview
Healthcare providers process thousands of patient refunds every month—often relying on paper checks and fragmented workflows that drive avoidable cost, operational burden, and patient confusion. InstaMed Digital Payouts is purpose-built for healthcare, enabling providers to automate refund disbursements and deliver secure, digital payout options within a HIPAA-compliant and HITRUST CSF certified environment.
Unlike vertical-agnostic payout tools, InstaMed Digital Payouts is designed specifically for the realities of healthcare refund workflows—enabling deeper, more meaningful integration to optimize digital payment acceptance and patient satisfaction. And because InstaMed supports pay-in and pay-out on the same platform, organizations can reduce application sprawl while delivering a more consistent patient payment experience.
In this webinar, we cover refund automation trends and demonstrate how InstaMed Digital Payouts reduces paper, improves reconciliation, and modernizes the patient refund experience at scale.
Why Watch:
- Purpose-Built for Healthcare: Designed specifically for healthcare workflows, enabling deeper integration and stronger optimization for patient experience and digital acceptance.
- Reduce Check Volume and Costs: Cut printing/mailing expense and reduce call center volume driven by refund status inquiries.
- Eliminate Escheatment Overhead: Outsource escheatment requirements to reduce administrative burden and improve reconciliation.
- One Platform for Pay-In and Pay-Out: Manage patient payments and refunds in one place, minimizing application bifurcation and enabling a more cohesive digital payments strategy.
What You’ll Learn:
- Refund Automation Trends and Best Practices: What leading healthcare organizations are doing to modernize payouts and reduce manual effort at scale.
- Digital-First Notification Series That Maximizes Engagement: How InstaMed prioritizes digital engagement beyond email/text.
- Live Demo (Patient and Staff Experiences): See the end-to-end workflow in action—from the patient notification and self-service portal experience (including remittance access and payout selection) to the staff experience for managing, tracking, and reconciling refunds.
Speakers:
Ryan Gerrard
Vice President, Client Solutions Architect
Dylan Wergelis-Isaacson
Vice President, Product Manager