According to the Trends in Healthcare Payments Annual Report, nearly one in ten consumers owe at least $250 in medical debt. The rise of high deductible health plans (HDHPs) and out-of-pocket costs mean providers today need to collect more payments more often from patients. HDHPs reset annually at which point patients must, again, meet their deductible before their health plan begins to cover medical costs. The cost of care can be a factor preventing or delaying consumers from visiting their providers, even if the treatment is for a serious condition.
As we approach the new calendar year and deductible resets, providers must adjust collection strategies to prepare. Providers can both improve the customer experience and increase the likelihood of getting paid sooner with proactive outreach and informative communications. For example, providers can run a call campaign to encourage patients to schedule a visit before plans reset.
In this guide, you will find useful scripts and templates your practice can leverage to encourage patients to visit your office prior to calendar-year deductible resets. This guide includes:
- Email templates
- Website announcements
- Frequently asked questions
- Scripting for patient conversations
- …and more!