As healthcare costs continue to rise, patients are increasingly concerned about the financial burden of care. Payment plans make medical services more accessible and affordable for patients, by helping them manage their expenses.
By proactively offering payment plans, providers can create early financial engagement with the patient that ensures payment. However, it’s critical to discuss payment plans tactfully so patients feel comfortable discussing financial matters. This training guide is designed to help healthcare staff effectively communicate payment plan options to patients.
In this guide, you will find useful tools and templates your practice can use to get more patients enrolled in payment plans. More importantly, your staff will be able to ensure patients are informed and empowered to make the best decisions for their healthcare needs. This guide includes:
- Best practices
- Scripting
- Frequently asked questions
- Communication templates
- In-office signage
- …and more!