American Health Network (AHN) is Indiana’s largest physician-owned group practice with over 70 offices and more than 200 primary care physicians and specialists in Indiana and Ohio. The organization is driven with the visionary purpose of providing high-quality, cost-effective care, supported by a robust electronic infrastructure in our quest to provide exceptional care to its patients.
"We chose InstaMed because we needed a robust tool that would automate our patient payment processes and work with our existing NextGen® system. With InstaMed, we have automated payment plans for thousands of patients and enabled patients to use the self-service NextGen EDI Payment Portal to pay their bills online, at their convenience."
Barb Hockman, Cash Applications Manager, American Health Network
THE CHALLENGE

AHN needed more automation and efficiency in its processes to collect, post and reconcile patient payments.

OUR SOLUTION

InstaMed integrated with NextGen® Healthcare, AHN’s practice management system, to enable AHN to streamline its patient payment processes while managing all information on the same system.

RESULTS WITH INSTAMED
Administrative work saved per week on patient payment processes
70hours
Gained transparency into all payment details with robust reporting tools
Offering patients more convenient payment options

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