ATI Physical Therapy is a leading physical therapy provider with over 900 clinics in 39 states. Committed to “making every life an active life,” ATI serves a diverse population base, from young athletes to the elderly.
"The seamless implementation of the InstaMed Patient Billing solution has not only reduced our costs but also significantly enhanced patient engagement. We are excited to continue this partnership as we explore new ways to improve the patient experience and drive our digital initiatives forward."
THE CHALLENGE
ATI clinics faced high costs from paper-based billing due to frequent patient visits and rising postage prices. Their previous billing vendor lacked digital capabilities, hindering patient engagement. To reduce costs and improve the patient experience, ATI aimed to transition to digital billing, seeking a partner to support their strategic digitalization goals.
OUR
SOLUTION
ATI Physical Therapy partnered with J.P. Morgan Healthcare Payments to implement a digital-first solution, prioritizing eStatements to reduce costs and enhance patient engagement. Now, ATI is delivering 21.76% of statements electronically, which has helped reduce costs and increase patient engagement. RESULTS WITH INSTAMED
|
statements delivered electronically
|
22% |
|---|---|
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average MoM growth in eStatement adoption
|
9% |
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reduction in statement costs
|
6% |
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increase in creation of online consumer portal accounts
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165% |