Axia Women’s Health (Axia) is a women’s health network spanning more than 400 providers and nearly 200 locations. Their fast-growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, laboratories, urogynecology, fertility centers and more.
"We’re collecting more deposits and balances upfront now. Not only payments for services rendered at that visit, but also existing balances because of the new ability to view balances in eClinicalWorks at check-in."
Angelo Vacirca
Cash Management Manager
Axia Women’s Health
THE CHALLENGE
Axia Women’s Health was challenged by increasing patient financial responsibility and relied on manual posting and reconciliation processes in eClinicalWorks EHR – costing more time and money than necessary. Balances went unpaid due in part to the limited payment options available to patients.
OUR SOLUTION
Axia turned to InstaMed, a J.P. Morgan company and XBridge for streamlined payments in eClinicalWorks to maximize staff time and improve patient collections with advanced payment tools, including online payments and payment plans. RESULTS WITH INSTAMED
|
electronic transactions automated in eClinicalworks
|
99% |
|
increase in payment plan transactions
|
191% |
|
statements that are electronic
|
25% |
|
increase in online patient payment volume
|
58% |