Boston Children's Hospital is a nationally ranked hospital in 10 children's specialties. It is a worldwide leader in pediatric care and the treatment of complex diseases and conditions.
"Boston Children's looks to InstaMed as a dedicated partner that shares our vision of a better payment experience for families. We are excited about InstaMed's relentless focus on innovation, especially payment integration in Epic. InstaMed has helped stop the loss of money due to missed collection opportunities, which allows us to keep the lights on as they say and remain independent."
Kevin Pawl Senior Director of Patient Access Boston Children's Hosptial
THE CHALLENGE

Boston Children’s Hospital needed to address missed opportunities to collect balances, while disparate systems and manual processes created issues for both families and staff in the payments journey.

OUR SOLUTION

InstaMed integration with Epic helped Boston Children’s Hospital to streamline internal processes, improve the family experience and increase payment volume.

RESULTS WITH INSTAMED
increase in copay collection
93%
reduction in refunds
17%
payments captured during the patient visit
60%
saved with vendor consolidation
$200k
reduction in security and compliance/PCI risks
99%

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