Dallas Nephrology Associates (DNA) is a national leader in delivering comprehensive care for patients with kidney disease, transplants and hypertension. DNA includes 25 locations, 95 providers and employees, and serves over 14,000 patients each year.
"Before InstaMed, we were spending too much time and money trying to collect from patients who were really just confused about what they owed or how they could pay. The InstaMed Patient Engagement Program helped us identify opportunities to clear up patient confusion and drive down our costs to collect."
Ed Davis, Director of Information Technology Dallas Nephrology Associates
THE CHALLENGE

DNA experienced high patient A/R as a result of increasing patient responsibility and confusion over healthcare bills.

OUR SOLUTION

DNA partnered with InstaMed to leverage the InstaMed Patient Engagement Program.

What is the Patient Engagement Program?

The InstaMed Patient Engagement Program takes a comprehensive approach to working with organizations to optimize the patient payment experience to drive online payments and eStatement adoption while decreasing the costs to collect paper payments. The program also looks at every patient touchpoint in the payment process to ensure clear communication and easy-to-understand calls to action.

Talk to our patient engagement experts about driving online payment and eStatement adoption for your organization.

RESULTS WITH INSTAMED
increase in online payments
3x
increase in patients enrolled in eStatements
4x
decrease in staff time and effort to collect payments
20%

Download PDF

Thank you for your interest in InstaMed. Please complete and submit the webform below and your PDF Download will become available.

  • Cancel

Thank you for your interest in InstaMed.

Please click the link below to download your PDF.

Download PDF

To learn more about InstaMed, please click here.