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Dallas Nephrology Associates (DNA) is a national leader in delivering comprehensive care for patients with kidney disease, transplants and hypertension. DNA includes 25 locations, 95 providers and employees, and serves over 14,000 patients each year.
"Before InstaMed, we were spending too much time and money trying to collect from patients who were really just confused about what they owed or how they could pay. The InstaMed Patient Engagement Program helped us identify opportunities to clear up patient confusion and drive down our costs to collect."
Ed Davis, Director of Information Technology Dallas Nephrology Associates

DNA experienced high patient A/R as a result of increasing patient responsibility and confusion over healthcare bills.


DNA partnered with InstaMed to leverage the InstaMed Patient Engagement Program.

What is the Patient Engagement Program?

The InstaMed Patient Engagement Program takes a comprehensive approach to working with organizations to optimize the patient payment experience to drive online payments and eStatement adoption while decreasing the costs to collect paper payments. The program also looks at every patient touchpoint in the payment process to ensure clear communication and easy-to-understand calls to action.

Talk to our patient engagement experts about driving online payment and eStatement adoption for your organization.

increase in online payments
increase in patients enrolled in eStatements
decrease in staff time and effort to collect payments

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