Eastside Pediatrics is a five-physician pediatrics practice in Taylors, South Carolina, with a staff of 22 and a high volume of annual patient visits.
"Before InstaMed, our staff spent hours each day on the claims submission process, including the time it took to correct and resubmit rejected claims. Today, this process takes us minutes to complete, and we rarely see rejections."
Toni Garland, Office Manager, Eastside Pediatrics
THE CHALLENGE

Eastside Pediatrics was using inefficient tools to manage the payer and patient payments processes. To add to these inefficiencies, the practice relied heavily on paper for the patient payments process.

OUR SOLUTION

By leveraging InstaMed’s integration with its practice management system, Eastside Pediatrics streamlined the payer and patient payments processes.

RESULTS WITH INSTAMED
Reduction in time spent on claims submission and patient payment processing
88%
Reduced claim rejections
Reduced costs by going paperless

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