Health First Health Plans offers a variety of health insurance plans, including Medicare Advantage, small and large group, and individual. These products are supported by Health First’s Integrated Delivery Network (IDN), Central Florida’s only fully integrated health system.
"Now, over 75% of health plan premiums are automatically paid every month – all without paper invoices, payment delays or staff invention."
Russ Bradley, Vice President of Operations Health First Health Plans, Inc.
THE CHALLENGE

Premium collections at Health First put an incredible strain on backend resources and were not operationally sustainable to maintain its rapidly growing member base.

OUR SOLUTION

Health First selected the InstaMed Premium Payments solution to streamline their processes and offer a better payment experience for members, brokers and employer groups.

RESULTS WITH INSTAMED
Premiums automatically collected each month
75%
Reduction in call volume, equaling $700K in annual savings
10%
Reduction in security and compliance costs
99%

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