Hendersonville Pediatrics is an independent physician owned and operated practice, committed to delivering quality, state of the art, comprehensive and compassionate healthcare for the children of Western North Carolina.
"Previously, our system would send out statements that our families just couldn’t understand. We were getting tons of phone calls with billing questions. With InstaMed Patient Statements, families quickly and easily understand their balances. Not having to explain balances saves us so much time every day. We’ve even noticed a steep decline in call volume related to billing questions – all because of InstaMed’s statement design."
BJ Estes, CPC, CEMC
Billing Supervisor
Hendersonville Pediatrics
THE CHALLENGE
Hendersonville Pediatrics relied on paper statements that confused and frustrated the families of their patients, all while increasing call volume to staff with payment questions.
OUR SOLUTION
With InstaMed, the practice now sends eStatements that families can easily understand what they owe and how to pay, which increased collections and reduced friction. RESULTS WITH INSTAMED
|
increase in total patient payment volume
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82% |
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increase in total online payments
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123% |
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statements are electronic
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20% |
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increase in eStatements
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91% |