Knoxville Orthopaedic Clinic (KOC) serves a broad patient population across ten locations, including physical therapy, MRI, trauma care and two surgery centers.
"By introducing a brief print delay and an automatic suppression window, we reduced print costs by 10% while converting more patients to eStatements—exactly the outcome we were targeting. The easy-to-read statement design and modern features are driving meaningful engagement."
THE CHALLENGE
Knoxville Orthopaedic Clinic’s patient statements were causing operational inefficiencies. Leadership set a clear objective: modernize patient billing and payments to increase digital engagement, reduce costs and collect payments quickly.
OUR
SOLUTION
Knoxville Orthopaedic Clinic implemented NextGen Digital First Statements, complementing its longstanding use of NextGen® Pay powered by InstaMed®. The rollout was smooth and immediately adopted by patients. RESULTS WITH INSTAMED
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reduction in print costs
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10% |
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month-over-month increase in eStatement utilization
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14% |
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year-over-year increase in consumer portal transactions
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28% |
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open rate for Digital First communications
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71% |
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more likely to collect payments via eStatement compared to print and mail
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72% |