Millington Family Medicine is a two-provider family practice clinic in Millington, Tennessee, that opened in September 2011.
"Previously, we were unable to collect 30-40 percent of our patient payments because we couldn’t accept credit/debit cards. With InstaMed’s Patient Payments solution, we’re collecting payments before our patients even leave the office, and the whole payment process is a lot quicker."
Rosemary Jacobs, M.S.N., Millington Family Medicine

When Millington Family Medicine was founded in September 2011, the providers had come from another clinic where the processes to collect patient payments had been inefficient, resulting in high patient bad debt. When the providers founded the new clinic, they wanted to find an efficient way to collect and avoid patient bad debt.


By using InstaMed’s Patient Payments solution integrated with CareTracker, Millington Family Medicine is collecting payments at the point of service to avoid increased days in A/R and patient bad debt. With automated payment posting and reconciliation, the clinic is paperless and spends virtually no time to process payments.

Reduced patient bad debt
Reduced days in A/R
Reduced payment processing time

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