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NewSouth NeuroSpine is a multi-specialty medical practice offering comprehensive spine treatments in one central location in Flowood, Mississippi.
"The automation of payment posting across payment channels has been beneficial for NewSouth NeuroSpine. The automated solutions have helped to save staff time and the added payment channels have improved the patient financial experience resulting in increased collections. In addition, InstaMed reporting insights allow us to make better decisions."
Monica Hawthorne Revenue Cycle Manager NewSouth NeuroSpine
THE CHALLENGE
NewSouth NeuroSpine was challenged by a lack of payment integration in Greenway Healthcare that caused cumbersome payment workflows which monopolized staff time. The old way of collecting payments significantly burdened staff and didn’t meet customers’ demand for digital or automated payment options.
OUR SOLUTION
NewSouth NeuroSpine turned to InstaMed to improve day-to-day workflows with integrated payments in Greenway Intergy to automate patient collections with online payments and payment plans. With digital payment solutions, staff can continue collecting payments while remaining PCI compliant.
RESULTS WITH INSTAMED
increase in overall patient payment transactions
32%
increase in overall patient payment volume
25%
increase in online payment transactions
20%
increase in payment plan transactions
18%