Praxis Health is the Pacific Northwest’s leading independent healthcare network, with over 35 medical clinics and just under 200 providers across the region.
"Historically, our team spent a lot of time tracking and logging payments manually. When we learned the InstaMed integration with Greenway Intergy would enable us to automate payments, it was a no-brainer. Why wouldn’t I want that?!"
Jessica Reagan
Director of Health System RCM
Praxis Health
THE CHALLENGE
Praxis Health was challenged by increasing patient collections, and a lack of payment integration in Greenway Intergy meant staff relied on manual posting and reconciliation processes. The old way of collecting with manual processes and paper statements significantly burdened their account team and billing department.
OUR SOLUTION
Praxis Health turned to InstaMed for integrated payments in Greenway Intergy to streamline patient collections with online payments, eStatements and self-service payment plans. RESULTS WITH INSTAMED
|
hours saved per week in staff time
|
60 |
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increase in payment plan transactions
|
158% |
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increase in payment plan volume
|
95% |
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increase in eStatement adoption
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272% |
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increase in online payment volume
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14% |