Radiology Regional Center is an office-based, physician-owned diagnostic facility with 12 full-service locations in Southwest Florida, delivering high-quality healthcare in a warm, comfortable environment.
"We saw the rising tide of payment responsibility and knew that we had to get in front of it, so we changed the culture from one that seldom discusses payment to it being an integral part of every patient encounter. InstaMed gave us the critical tools to have those necessary discussions about patient balances in a meaningful way and achieve payment assurance by saving a card on file."
Vicki Durso
Front-End Revenue Cycle Manager
Radiology Regional Center
THE CHALLENGE
Radiology Regional Center saw a dramatic increase in patients who owed a balance for its services but lacked the necessary tools to improve financial engagement.
OUR SOLUTION
Radiology Regional Center leveraged InstaMed solutions to offer patients a better payment experience with more options while streamlining end-to-end collection processes. RESULTS WITH INSTAMED
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increase in online payments
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175% |
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increase in payment plans
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24% |
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increase in eStatements
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3x |