Revenue Integrity Management Services (RIMS) is a billing service based in Chicago, Illinois that supports the healthcare payments needs of provider clients, including a large pediatric surgical practice with over 150 providers.
"Since implementing online payments with InstaMed, we have seen a huge jump in payment volume for our client, a large pediatric surgical practice with over 150 providers. In the midst of COVID-19 shutdowns, we saw the highest patient payments collections in the history of our organization for the month of April 2020."
Katrina Ilagan
Chief Operating Officer
RIMS
THE CHALLENGE
RIMS needed to digitally connect with families of their large pediatric surgical client, but the previous payment portal created a disjointed and cumbersome experience.
OUR SOLUTION
RIMS partnered with InstaMed to offer a quick-pay online option for a truly self-service and convenient experience, which quickly became a crucial payment channel during the April 2020 shutdowns in response to the COVID-19 pandemic. RESULTS WITH INSTAMED
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increase in online payments over the previous system
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200% |
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increase in online payments for April 2020 alone
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45% |