Tanner Clinic is physician-owned, serving Davis County and northern Utah with 250+ providers across 35+ specialties, focused on accessible, compassionate care.
"At Tanner Clinic, we put a significant focus on the patient journey and J.P. Morgan Healthcare Payments has helped us to bring that mission to our collections. With the InstaMed Patient Billing solution, we are transforming our payment process into an efficient, convenient experience for patients. As proof, Tanner Clinics have increased eStatement adoption by 41% and payment volume by 126% year over year."
THE CHALLENGE
Tanner Clinic’s mission is centered on patient well-being, but legacy payment processes were creating friction for both patients and staff.
OUR
SOLUTION
To overcome these challenges, Tanner Clinic adopted digital payment solutions through NextGen® Pay powered by InstaMed®, J.P. Morgan’s healthcare payments solution. Tanner Clinic’s journey showcases how a strategic focus on digital payments and patient engagement can deliver measurable results in both patient experience and financial outcomes. RESULTS WITH INSTAMED
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increase in eStatement adoption
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41% |
|---|---|
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increase in payment volume year over year
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126% |
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increase in overall revenue
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113% |