TriCore Reference Laboratories (TriCore) is an independent, not-for-profit, clinical reference laboratory founded and headquartered in Albuquerque, New Mexico.
"InstaMed has allowed us to really transform collections at our TriCore locations with convenient payment options throughout the patient journey! InstaMed delivers incredibly powerful tools that deliver seamless integration into our existing Fast Orders system."
THE CHALLENGE
TriCore faced a growing number of unpaid patient balances of which more than a third were less than $25 and needed to find new ways to better connect with patients for their payments.
OUR
SOLUTION
TriCore partnered with InstaMed to deliver a streamlined payment experience and empower phlebotomists to engage patients in their payment journey from the beginning. RESULTS WITH INSTAMED
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increase in online payments
|
8x |
|---|---|
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increase in online payment volume
|
32% |
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increase in online payment transactions
|
53% |
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payment transactions made by an online method
|
65% |
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automatic online payment transactions
|
15% |
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increase in cards saved on file
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115% |