TriCore Reference Laboratories (TriCore) is an independent, not-for-profit, clinical reference laboratory founded and headquartered in Albuquerque, New Mexico.
"InstaMed has allowed us to really transform collections at our TriCore locations with convenient payment options throughout the patient journey! InstaMed delivers incredibly powerful tools that deliver seamless integration into our existing Fast Orders system."
Denise Mazon Director of Payer Strategy and Revenue Management TriCore
THE CHALLENGE

TriCore faced a growing number of unpaid patient balances of which more than a third were less than $25 and needed to find new ways to better connect with patients for their payments.

OUR SOLUTION

TriCore partnered with InstaMed to deliver a streamlined payment experience and empower phlebotomists to engage patients in their payment journey from the beginning.

RESULTS WITH INSTAMED
increase in online payments
8x
increase in online payment volume
32%
increase in online payment transactions
53%
payment transactions made by an online method
65%
automatic online payment transactions
15%
increase in cards saved on file
115%

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