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University of Chicago Medical Center faced multiple challenges when it came to their patient payments process. There was uncertainty regarding payment security and support for EMV transactions in their point of sale environments, a disconnected online payment experience for patients and lack of integration creating manual work for staff.

University of Chicago Medical Center partnered with InstaMed to deliver a seamless payment experience for staff and patients alike. With InstaMed, the medical center had a 43% increase in average monthly patient payment transactions and an 11% increase in average monthly patient payment volume. How did they do it? Download the case study to learn more.

11 percent increase average monthly patient payment volume

11 percent increase average monthly patient payment volume

43 percent increase average monthly patient payment transactions

43 percent increase average monthly patient payment transactions

seamless payment experience staff

Improved staff efficiency and upfront collection of copays in Epic

 

“InstaMed has streamlined the way we collect payments in the front office. We’ve seen an improvement in upfront collection of patient copays because InstaMed’s integration with our Epic solutions is seamless. We’re collecting more with greater efficiency and without manual processes to slow us down.”

– Keith Sauter, Director of Finance at University of Chicago Medical Center

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