University of Chicago Medical Center is an academic medical center in Hyde Park on the South Side of Chicago that has been at the forefront of medical care since 1927. The medical center has 811 licensed beds, 9,000 employees and has over 750,000 outpatient encounters annually. University of Chicago Medical Center physicians are members of the University of Chicago Physicians Group, which includes about 900 physicians and covers the full array of medical and surgical specialties.
"InstaMed has streamlined the way we collect payments in the front office. We’ve seen an improvement in upfront collection of patient copays because InstaMed’s integration with our Epic solutions is seamless. We’re collecting more with greater efficiency and without manual processes to slow us down."
Keith Sauter, Director of Finance University of Chicago Medical Center
THE CHALLENGE

The medical center faced three main challenges to their patient payments process: a disconnected online payment experience for patients; lack of integration creating manual work for staff; and uncertainty around payment security and support for EMV transactions in their point of sale environments.

OUR SOLUTION

University of Chicago Medical Center chose InstaMed for end-to-end integrated payments in their Epic systems to deliver a seamless payment experience for patients and staff, and to minimize security and compliance risks associated with handling payments.

RESULTS WITH INSTAMED
increase in average monthly patient payment transactions
43%
increase in average monthly patient payment volume Improved staff efficiency and improved upfront collection of copays with integration
11%
Reduced fraud liability by introducing support for EMV transactions

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