Wilmington Health is a physician-owned primary care and multi-specialty medical practice offering services in Wilmington and Southeastern North Carolina and is an industry leader in quality care.
"I think the biggest theme of working with InstaMed for me has been the importance and focus on meeting the patient where they are which has been a really great thing for us leading to increased collections and patient satisfaction."
Nicole Rigo
Central Business Office Supervisor
Wilmington Health
THE CHALLENGE
Wilmington Health was challenged by a lack of payment integration in NextGen Healthcare that caused cumbersome payment workflows that monopolized staff time. The old way of collecting payments significantly burdened front and back-office staff and offered a poor patient experience.
OUR SOLUTION
Wilmington Health turned to InstaMed to improve day-to-day workflows with integrated payments in NextGen Enterprise to streamline patient collections with online payments, automation, eStatements and self-service payment plans. With NextGen Pay powered by InstaMed, Wilmington Health staff can continue collecting payments while remaining PCI compliant in remote environments. RESULTS WITH INSTAMED
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increase in overall patient payment transactions
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10% |
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increase in payment plan transactions
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209% |
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increase in payment plan volume
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159% |
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statements that are sent electronically
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11% |