Payments are an important and influential factor in the patient experience. In fact, 49% of consumers would consider switching providers for a better healthcare payments experience.
As consumers grow accustomed to the convenience of using digital channels to pay for many goods and services they expect to have digital options for their healthcare bills, too. At the same time, demands for price transparency and new legislation are putting pressure on providers to give patients a better understanding of healthcare costs, especially early in the patient journey.
Automation and digital technology can help providers deliver effective, personalized patient financial engagement at scale. A good patient financial engagement strategy will help providers collect more payments, improve efficiency, and create patient satisfaction with less friction, from pre-service to post-billing.
In this eBook, you will learn about the ways that healthcare organizations can improve patient financial engagement, including:
- Enabling digital payment options for ease and convenience
- Automating payments to improve efficiency and reduce friction
- Personalizing payment communications to build loyalty
- Consolidating billing and payments to simplify and streamline payments