Many patients are confused about their dental payment responsibility resulting in “surprise bills” that arrive weeks or months past routine procedures such as cavity fillings. The source of patient confusion can often be attributed to a lack of understanding about what is and is not covered, the concept of co-pays, deductibles, and coverage percentages as well as annual max benefit caps. Adding insult to injury, dental coverage is only required for children under the age of 18 leading to higher rates of patient responsibility and out-of-pocket costs.
Collecting patient payments can be challenging, but with the right technology and best practices in place, Dental Service Organizations and private practices can collect more payments and improve the patient experience. Download our best practices guide to get the tips and tools to improve the payment collections at your organization.
The guide includes:
- Best practices for how to ask patients to save a payment method on file
- Tools to help you train staff to talk to patients about their responsibility upfront
- Patient FAQ and objection handling to ease patients’ nerves around payments
- Templates to help you promote your billing policy to new patients