Every year, the InstaMed Provider Healthcare Payments Survey is commissioned to better understand the experiences of providers in the industry. The online surveys provide qualitative, independently gathered data to create the Trends in Healthcare Payments Annual Report.
The report is published by J.P. Morgan Healthcare Payments for the purpose of objectively educating the market and promoting awareness, change and greater efficiency. Now in its sixteenth year, the mission of the report has not changed.
The data compiled for the online survey comes from respondents comes from respondents comprised of medical practices or clinics, hospitals, health systems or integrated delivery networks and other types of providers.
In this survey, you will find insights on:
- How often providers issue refunds for overpayment and the ways refunds are typically sent.
- How providers prioritize cybersecurity and whether they experienced a cyberattack or security event in the last 12 months.
- How providers say they and/or their organizations are using AI including administrative support for clinical and non-clinical staff, patient care decision support, or not using AI.
- How providers prefer to be paid for patient collections after adjudication, including online and staff-assisted options
- How many statements it typically takes to collect a patient balance in full.