For behavioral health providers, the care and well-being of patients must come first. That’s why it is so important that payments do not disrupt the patient experience. The best payment experience in a behavioral healthcare setting is easy and discreet. Payments should not interfere with patient care.
Yet, behavioral health providers must be able to collect payments quickly and efficiently. To deliver a frictionless payment experience, behavioral health providers must have the right technology to enable easy and convenient payments. Process improvements are important, too. Staff and patients must feel empowered to engage in the payments experience. This guide will explore best practices for behavioral healthcare providers to deliver a simple payment experience and ensure payments.