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Offer Convenient Payment Options that Patients Want

Patient healthcare payment responsibility continues to rise. Help ease the challenge of collecting by streamlining payment workflows without increasing monthly billing costs. Offer convenient payment options that patients want in the digital spaces they already use and trust.

Reduce the Time and Costs to Collect Patient Payments

Collecting from patients is not easy, and patient demand for digital payment options is growing.

  • 63% of providers take 30 or more days to collect after a patient encounter
  • 82% of patients want to pay all of their healthcare bills in one place
  • With Healthcare Bill Pay:

    Give patients the payment experience they’ve been asking for and help empower them to take control of their healthcare bills.

    Millions of patients can pay all of their healthcare bills in one place with InstaMed. Join the InstaMed Network to receive your patient payments deposited directly into your bank account.

    Register Today

    How It Works

    Patients pay you online in one of two ways:

    1. Through their health plan’s website
      1. Claim(s) are submitted to the patient’s health plan and the health plan sends the provider or the provider’s clearinghouse the explanation of payment (EOP)
      2. The patient’s health plan notifies the patient that they have a claim available to review and the patient can pay from the health plan’s website
    2. Through pay.instamed.com
      1. Patient searches for their provider and makes a payment based on the balance on their paper statement

    Providers get paid faster and easier in one of these two ways:

    1. Register with InstaMed to receive payments via direct deposit into your existing bank account

    or

    1. Receive a payment in the mail, which is processed the same way as other credit card payments received from a patient over the phone or in the mail

    “Some of our patients prefer to make payments through their health plan’s member portal. InstaMed enabled us to accept these payments easily as direct deposits. We’ve seen transactions from this channel grow 10% month over month. Now, patients have an additional convenient way to pay, and we are collecting balances of all sizes that post automatically without any effort from staff.”

    Angelo Vacirca,
    Cash Management Manager, 2022

    Optimize Your Payments Process and Reduce Collection Costs

    Expand payment channels
    without additional effort or added compliance scope

    Reduce paper and billing costs
    without disrupting your collections workflow

    Receive payments electronically
    up to five days faster and directly to your bank account1

    Cut time
    spent opening mail or reduce lockbox volume

    Join the InstaMed Network!

    Millions of patients already use InstaMed to pay providers through pay.instamed.com or their health plan’s website. Get these payments faster by direct deposit when you join the InstaMed Network.

    1 Payment details available through InstaMed Online. Existing eCheck pricing will apply to payments delivered through this channel. Accelerated funding is available to eligible InstaMed clients who deposit into a single JPMorgan Chase business checking account. Funding time varies based on type of account.

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